Edit address


Continue shopping

Your shopping cart is empty. Go back to catalogue and select your product


Warranty service

Order service


Thermo King Standard Warranty Agreement

THERMO KING Corporation, hereinafter Thermo King, guaratnees that the product will be free from defects in materials and workmanship for a period of 12/24 months once operational.This warranty extends only to the original owner of the product and is limited at Thermo King’s choice to repair or replace parts with new or refurbished parts by any authorized Thermo King dealer if found to be defective by Thermo King under normal use and service during the warranty period. This warranty covers labor and parts costs only. Repairs or replacements indicated are solely indemnified for Buyer, and the elimination of defects in a product sold by Thermo King covered by this warranty in the manner specified above will fully fulfil Thermo King’s obligations and liability based on contract, legal action (including liability for negligence and / or intent ) or other basis.

Subject to the terms of the warranty agreement, any repaired or replaced part will be installed by an authorized Thermo King dealer at no cost to Purchaser for labor or parts costs. All replaced parts are the property of Thermo King. The specified warranty service is performed exclusively by an authorized Thermo King dealer (see Affiliates and Partners) and does not include additional costs to Buyer such as overtime, vehicle mileage, telephone or telegram charges, transportation and / or relocation of equipment / service staff and stuff.

The warranty does not cover installation and adjustment work, lost or damaged parts. Thermo King’s warranty also does not cover consumables and supplies required for service, including, but not limited to, engine oil, lubricants, fuses, fuels, filters and filter elements, glow plugs, cleaning materials, lamps, refrigerants, dryers and batteries, except batteries, supplied by Thermo King.

For the refrigeration and electrical systems to be covered under warranty for both the multi-temperature main unit and the remote evaporators, piping and wiring must be performed by an authorized Thermo King dealer.

The Thermo King Warranty does not apply to any product that Thermo King determines is caused by improper installation, maintenance, repair or modification, misused, negligent use, accident, or use in violation of Thermo King’s instructions.

Thermo King Corporation or any Authorized Thermo King Dealer may require the Purchaser to provide a Maintenance Record Book confirming that the product has been properly maintained.

This warranty is exclusive and supersedes all other warranties, express or imperative, including any warranties of commercial benefit or for a specific purpose, and all warranties arising out of business or trade, excluding proprietary and patent law.

Limitation of Liability: Thermo King Corporation assumes no liability whatsoever, whether contractually or legal action, including liability for negligence and / or intent, or otherwise, for any damage or damage to vehicles, their contents, cargo or other property and for any special, incidental, consequential or any other possible damage, including (but not limited to) losses and interruptions in the course of business, lost profits and inability to use. Certain damages hereby are solely indemnified and Thermo King’s aggregate liability shall under no circumstances exceed the selling value of the product or part covered by this warranty.

Standard warranty conditions for heaters

The warranty period for Eberspacher, Webasto heaters is 24 months from the date of installation or 750 hours of heater operation .

For Webasto heaters the warranty for: glow plugs, flame detectors, fuel pumps is 1 year.The manufacturer guarantees the absence of defects related to the quality of the heater components.

The warranty does not cover the following faults: accidental damage, defects caused by the customer; damage, defects resulting from an accident; malfunctions caused by a malfunction of the car’s electrical equipment; defects caused by fuel contamination; malfunctions caused by insufficient or improper care; normal wear of the plug (plugs / glow plugs and fuses are wear parts and are not subject to warranty repair, unless the cause of the malfunction is material defects or improper processing).

For trouble-free operation during the warranty and post-warranty periods, it is necessary to carry out annual servicing of the heater at the beginning of each winter operation period (until October 15).

Warranty obligations may be suspended as a result of unauthorized repair of the device and when using non-original spare parts, as well as in the absence of a mark in the warranty card about the passing of service at the beginning of the next winter operation period.

The manufacturer guarantees absence of defects in materials or assembly.

Service maintenance and repair of equipment during the entire warranty period is carried out exclusively by official service stations (see Section “Branches and partners”).